I was so nervous going to the two appointments I’ve had here, but all the staff are so nice and really put me at ease. The reception staff make you feel welcomed and not judged, and the appointments run more or less on time so there’s not a lot of waiting around.
In both appointments (with Dr Lenihan and nurse Mary O’Brien) I felt listened to and not rushed. Mary especially is so lovely and chatty and funny, the medical had the potential to be awkward and uncomfortable but it didn’t feel that way at all, I felt relaxed and at ease the whole time.
As an older trans person, I did not want to have to wait until I was even older before I was able to access hormones on the NHS! So this service has been invaluable to me. It’s not cheap, but I do feel like it has been worth every penny.