At The London Transgender Clinic we understand it is not always possible to attend your appointment. To protect the time of our busy providers and ensure appointment times are utilised effectively we have a cancellation policy. We respectfully request that you follow the terms laid out in this policy to avoid additional fees or inconvenience. Thank you for your cooperation.
| Appointment Type | Minimum Notice Period Req. for full refund | Penalty if minimum notice not given |
|---|---|---|
| SURGICAL | ||
| Surgical – New Consultation (Remote) | 1 week | Loss of initial payment (£200) Pay to rebook |
| Surgical – Follow Up (New F2F) | 1 week | Loss of initial payment (£100) Loss of complimentary appt. Pay to rebook |
| Surgical – New Consultation Established (existing patient of LTC) |
1 week | Loss of initial payment (£150) Pay to rebook |
| Surgical – Consult Established (existing patient of LTC) |
1 week | Loss of initial payment (£150) Pay to rebook |
| Surgical – Follow Ups (Existing) (existing patient of LTC) |
1 week | Loss of initial payment (£150) Pay to rebook |
| Local Anaesthetic Outpatient Procedure | 2 weeks | Loss of deposit Pay to rebook |
| Surgery | 2 weeks | Loss of deposit Pay to rebook |
| HORMONE THERAPY | ||
| HT – New Consultation (Remote) | 1 week | Loss of initial payment (£150) Pay to rebook |
| HT – Follow Up (Payment Plan) | 1 week | Fee to rebook (£50) |
| HT – New Consultation TOC* (Remote) *Transfer of care |
1 week | Loss of initial payment (£150) Pay to rebook |
| HT – Follow Up TOC (Payment Plan) | 1 week | Fee to rebook (£50) |
| HT – New Consult Established (existing patient of LTC) |
1 week | Loss of initial payment (£150) Pay to rebook |
| HT – Follow Ups (Pay As You Go) | 1 week | Pay to rebook (£100) |
| NON-SURGICAL | ||
| Injectables – New Consultation (remote) | 72 hours | Loss of initial payment (£150) Pay to rebook |
| Injectables – New Consult Established | 72 Hours | Loss of initial payment (£150) Pay to rebook |
| Injectables – Consult Established | 72 Hours | Loss of initial payment (£150) Pay to rebook |
| Injectables – Follow Ups (Existing) | 72 Hours | Loss of initial payment (£150) OR Loss of complimentary appt Pay to rebook |
| MLD – Surgical package | 72 Hours | Loss of appt. Cannot reschedule |
| MLD – Independent (not associated with surgery) | 72 Hours | 50% deposit |
| Skincare – Surgical package | 72 Hours | Loss of appt. Cannot reschedule |
| Skincare – Individual | 72 Hours | 50% deposit |
| Skincare – Course | 72 Hours | Loss of appt. Cannot reschedule |
