COVID-19 Update: London Transgender Surgery values the health and safety of our patients. Read More about how we are addressing the current situation.

Please take this survey so we can help understand the impact of the Covid-19 pandemic on Trans Health and Health Care

At The London Transgender Clinic we understand it is not always possible to attend your appointment. To protect the time of our busy providers and ensure appointment times are utilised effectively we have a cancellation policy. We respectfully request that you follow the terms laid out in this policy to avoid additional fees or inconvenience. Thank you for your cooperation.

Appointment Type Minimum Notice Period Req. for full refund Penalty if minimum notice not given
SURGICAL
Surgical – New Consultation (Remote) 1 week Loss of initial payment (£200)
Pay to rebook
Surgical – Follow Up (New F2F) 1 week Loss of initial payment (£100)
Loss of complimentary appt.
Pay to rebook
Surgical – New Consultation Established
(existing patient of LTC)
1 week Loss of initial payment (£150)
Pay to rebook
Surgical – Consult Established
(existing patient of LTC)
1 week Loss of initial payment (£150)
Pay to rebook
Surgical – Follow Ups (Existing)
(existing patient of LTC)
1 week Loss of initial payment (£150)
Pay to rebook
Local Anaesthetic Outpatient Procedure 2 weeks Loss of deposit
Pay to rebook
Surgery 2 weeks Loss of deposit
Pay to rebook
HORMONE THERAPY
HT – New Consultation (Remote) 1 week Loss of initial payment (£150)
Pay to rebook
HT – Follow Up (Payment Plan) 1 week Fee to rebook (£50)
HT – New Consultation TOC* (Remote)
*Transfer of care
1 week Loss of initial payment (£150)
Pay to rebook
HT – Follow Up TOC (Payment Plan) 1 week Fee to rebook (£50)
HT – New Consult Established
(existing patient of LTC)
1 week Loss of initial payment (£150)
Pay to rebook
HT – Follow Ups (Pay As You Go) 1 week Pay to rebook (£100)
NON-SURGICAL
Injectables – New Consultation (remote) 72 hours Loss of initial payment (£150)
Pay to rebook
Injectables – New Consult Established 72 Hours Loss of initial payment (£150)
Pay to rebook
Injectables – Consult Established 72 Hours Loss of initial payment (£150)
Pay to rebook
Injectables – Follow Ups (Existing) 72 Hours Loss of initial payment (£150) OR
Loss of complimentary appt
Pay to rebook
MLD – Surgical package 72 Hours Loss of appt. Cannot reschedule
MLD – Independent (not associated with surgery) 72 Hours 50% deposit
Skincare – Surgical package 72 Hours Loss of appt. Cannot reschedule
Skincare – Individual 72 Hours 50% deposit
Skincare – Course 72 Hours Loss of appt. Cannot reschedule
Logos

Contact Us

Contact LTC