The following terms and conditions apply to monthly payments payable to London Transgender Clinic Ltd where you pay your Fees to us by Direct Debit Instruction.

These terms and conditions apply in addition to those set out by the Direct Debit Guarantee and any terms and conditions specifically applying to (and accompanying) the treatment plan or service you have registered or purchased from us.

1. Definitions
1.1 In these terms the following words shall have the following meaning:

“Commencement Date” means the first day upon your services starting;

“Direct Debit Instruction” means the completed instruction from you to your bank or building society authorising us to collect the Fees from your account in twelve monthly instalments (or otherwise as agreed) in accordance with these terms and conditions; and

“Fee” means the service fee we have agreed shall be payable by direct debit by you to us for use by you of our directed services.

2. Our obligations to you
2.1 Our services include transgender and non-binary healthcare services, for which we shall charge you on a monthly basis, based on our agreement. We will notify you as soon as reasonably possible of any change in the amount of the Fee as and when applicable for example where you request additional services or where you renew services for an additional period of time.

3. Non-renewal or termination
3.1 You may self-discharge from the services we provide at any time. If your cancellation is during the fixed term period, you must maintain the Direct Debit Instruction for the remaining period of the agreement or pay the Fees due in one final transaction.

3.2 You agree that you shall not alter or cancel your Direct Debit Instruction prior to our receipt of any monies due under this clause 3 of these Special Terms.

3.3 You agree that in the event you cancel your Direct Debit during the fixed term period, a fee of £150 is required to restart the Direct Debit.

4. Payment Terms
4.1 Payments must be debited from a bank account associated with the individual receiving the services.

4.2 Payments will be debited from your account on the day that you sign up for our services and then will be collected on the same date our services commenced each month.

4.3 You agree to pay our fees via Direct Debit. We will attempt to take payments via your issuing bank as per the Direct Debit Guarantee and scheme agreement. In the event of non-payment, we shall discharge you from our services following 3 payment reminders and without further notice.

4.4 We may on occasion need to increase charges for services provided by us at any time. If we do need to increase our charges, we shall give you notice in writing before the change is made.

4.5 If any change in pricing is required, and this change is significantly higher than the rate you had paid previously and therefore not sustainable, we may (at our sole discretion) consider allowing you to terminate your service with us without penalty.

4.6 Any disputes arising regarding payment must be raised with us 21 days prior to the payment due date. If no dispute is raised within that period, we will collect payment via Direct Debit on the agreed date.

5. Changes to Services
5.1 If the nature of a service changes we shall notify you in writing of such changes as soon as reasonably possible.

6. Our Right to Cancel Services
6.1 If the service we have previously provided is no longer available for any reason, we are by extension unable to provide you with the service. If you fail to pay for the services we provide, we reserve the right to suspend or terminate your services with us until such amount outstanding is paid. If we have reason to believe that you have not provided accurate information for us to provide you with a safe service or illegally defame or utilise our services, we shall have the right to terminate our agreement.

7. Contact
7.1 As part of our service, we shall allocate a telephone number and email address for your use. If such details should change, we shall provide you with notice as soon as possible of the pending change and shall allocate you a new number as soon as possible.

Data Protection
We are obliged to adhere to all data protection laws including (but not limited to,) the General Data Protection Regulation, the Data Protection Act 2018, and any other legislation in force from time to time.

Nothing within these terms shall override any express or implied terms set out in our main terms and conditions of service.

Contract Length
Contracts for the provision of our services are subject to a minimum 24-month period. You agree that as part of this fixed term contract, you will continue to receive these services from us for the duration of this period.

Contacting Us
If you should need to contact us regarding your direct debit schedule you can telephone us on 0207 487 0910 or email [email protected]

These terms shall be construed with English law, any dispute arising shall be subject to the sole jurisdiction of the English Courts.

Thank you for your continued custom at London Transgender Clinic Ltd.


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